Returns & Exchanges

At Mr Bongo, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unopened condition. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive your unique Return Authorization code.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring that vinyl records or fragile goods are well-protected to prevent damage during transit.

• 3.
  Ship the Order

  Affix the provided return label or use a tracked shipping service of your choice to send the package back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.