Frequently Asked Questions

Everything you need to know about your Mr Bongo order.

How long will it take for my order to arrive?

Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on your location and local customs processing.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Do you ship worldwide?

Yes, we ship to most countries globally. Shipping costs and delivery times are calculated at checkout based on your specific destination.

How can I track my package?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are my payment details secure?

Absolutely. Our store uses industry-standard SSL encryption and secure payment gateways to ensure that your personal and financial information is fully protected.